At Eliteextraz, operated by Scalabale Capital Services Private Limited, we are committed to providing a smooth, reliable, and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Scalabale Capital Services Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase through our website, you agree to the return and refund terms outlined below. Our policies are designed to ensure transparency and convenience should you need to return an item.  

Eligibility for Returns  

• Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.  
• All tags, labels, and boxes must be returned in their original form.  
• Products that have been worn, washed, altered, or damaged due to misuse are not eligible for return.  
• Return requests must be submitted within 48 hours from the date of delivery. To initiate a return, please contact our customer support team within this timeframe.  
• Items that do not meet the above criteria will not be accepted.  

How to Initiate a Return  

Step 1: Submit a Request  

Email your return request along with your Order ID and reason for return to Scalabalecapitalservicespvtltd@gmail.com.  

Step 2: Provide Supporting Photos  

If the item is damaged, defective, or incorrect, please attach clear photos showing the issue to help expedite the process.  

Step 3: Follow Return Instructions  

Once your return request is reviewed and approved, we will share detailed instructions on how to proceed with the return.  

We reserve the right to decline return requests that do not comply with our guidelines.  

Refund Process & Timeline  

Once the returned item is received, our team will inspect it to verify that it meets our return conditions. You will then be notified of the approval or rejection of your refund.  

If approved, the refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is completed.  

Partial Refund Guidelines  

If an item partially meets the return criteria—such as minor damage or missing packaging—we may process a partial refund at our discretion.  

Damaged, Defective, or Incorrect Products  

If you receive a damaged, defective, or incorrect item, please submit a return request within 48 hours of delivery. Ensure that you share clear photos or videos of the issue via email to help us resolve the matter promptly.  

Need Assistance?  

If you have any questions or need help with your return or refund, feel free to reach out to our customer support team at Scalabalecapitalservicespvtltd@gmail.com.  

Thank you for choosing Eliteextraz. We value your trust and are committed to ensuring a seamless and satisfying experience every step of the way.